Business, Management and Accounting
3 years ago

Key users drive efficient business processes and data integration for success

Key user ERP capability maintaining ERP sustainability through effective design of business process and integration data management Key user ERP capability maintaining ERP sustainability through effective design of business process and integration data management
Zeplin Jiwa Husada Tarigan, Widjojo Suprapto, Dhyah Harjanti, Mariana Ing Malelak, Sautma Ronni Basana

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The article discusses how having knowledgeable key users in a company can help maintain the sustainability of an ERP system. The researchers studied data from 77 manufacturing companies in East Java to understand the impact of key user capability on business processes and data management. They found that key user capability directly affects the design of business processes and integration data management. Additionally, effective design of business processes has a direct impact on integration data management and ERP suitability. Integration data management also directly influences ERP suitability. Overall, having skilled key users who understand both business processes and ERP systems is crucial for successful ERP implementation.