The book discusses how organizations make decisions and use information to support those decisions. It presents principles for designing information systems that match how managers actually make decisions. The book also explores how higher education institutions handle complex problems with political implications. It emphasizes the importance of managers and information providers understanding each other to effectively use information for decision making. The book contributes to a theory of high-level decision making in organizations by studying how information influences the process. It tests and proposes a new theory of complex decision making and information use in organizations.