Revolutionizing Education Quality Management: Setting Standards for Continuous Improvement
The article discusses how quality management concepts from the industrial world are applied in education, focusing on customer satisfaction, meeting standards, and continuous improvement. Quality management in education involves planning, implementation, control, and evaluation. Quality standards are used to assess education quality. The study compares how quality management is implemented in Indonesia, finding that despite technical differences, the core principles remain the same. Quality management in education is based on regulatory standards and theoretical concepts, following stages like planning, implementation, and evaluation.