Computer Science
2 years ago

Revolutionizing Knowledge Management Systems with Improved Usability Scores

The IJICS (International Journal of Informatics and Computer Science)
Usability Evaluation in Knowledge Management System (KMS) Using System Usability Scale (SUS) Method
Mahdiyah Afifah Sari, Ken Ditha Tania

Paper Summary

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The goal of the study was to evaluate the usability of a Knowledge Management System (KMS) using the System Usability Scale (SUS) method. The researchers involved users in the testing process to determine if the system was user-friendly and met its intended purpose. By conducting interviews and using the 5whys method to identify problems, they were able to develop recommendations for improvement. The final usability score for the system prototype was 80.25, indicating a high level of usability. This research provides valuable insights for future system development.