Computer Science
2 years ago

Unveiling the Hidden Causes Behind Online Complaints: A Game Changer!

Lecture notes in computer science
What Is Your Cause for Concern? Towards Interpretable Complaint Cause Analysis
Apoorva Singh, Prince Jha, Rohan Bhatia, Sriparna Saha

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The article discusses a new method for understanding complaints posted on social media. The researchers created a model that can identify the cause of a complaint and how serious it is. By analyzing the text of complaints, the model can figure out why someone is complaining and how upset they are. This model can help companies better understand and respond to customer complaints online.