SMEs Embrace Digital Transformation Post-COVID, Revolutionizing Business Models.
This article explores how small businesses have adapted to the COVID-19 pandemic by using digital tools and how this has impacted their business models. The researchers interviewed five small businesses to understand their experiences. They found that all businesses needed to update their business models to incorporate digital changes brought on by the pandemic. This study suggests that businesses should continue to evolve their business models to keep up with digital transformation, even after the pandemic ends. In the future, more companies are likely to embrace digitalization and innovation to stay competitive.