Business, Management and Accounting
2 years ago

Revolutionizing Customer Service: Chatbot Helpdesk for Instant Solutions on WhatsApp

Applied Engineering and Technology
Chatbot helpdesk design for digital customer service
P D Larasati, Alvin Irawan, S Anwar, Muhammad Fada Mulya, Melisa Dewi, I Nurfatima

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The article discusses how chatbots, which are AI-based virtual robots that can have conversations like humans, are being used in customer service to provide quick and accurate responses to customer inquiries. The researchers developed a chatbot called H3I that can assist loyal customers through messenger platforms like WhatsApp. They gathered information through interviews, observations, and literature studies, and used a Prototype model to create the chatbot for WhatsApp. The result is a chatbot that can be used for customer service purposes.