Quality management (QM) is a system used by companies to ensure they consistently provide good products and services that meet customer needs. The ISO 9001 standard outlines the requirements for a quality management system, focusing on principles like customer satisfaction and continual improvement. Over one million organizations worldwide are certified to ISO 9001, showing its widespread use and effectiveness in delivering quality. ISO 9001 helps companies deliver consistent, high-quality products and services, leading to various business benefits.