Online complaints reveal hidden impoliteness in student communication.
The article explores students' complaints about blended learning in the Philippines. It looks at how students express dissatisfaction using impolite language online. The study found that students used various impoliteness strategies like complaining, commanding, and questioning in their e-complaints. They also violated politeness strategies, showing that even seemingly polite complaints can be disrespectful. The research highlights the importance of understanding politeness and impoliteness when expressing dissatisfaction online.