Revolutionizing Quality Management: How Company Structure Impacts Product Quality
Companies organize for quality based on their complexity and quality philosophy. Small businesses with a quality assurance (QA) focus should have a strong QA department for inspections. Those with a quality improvement (QI) philosophy should have manufacturing departments handle inspections. Quality departments should focus on collecting and analyzing quality data. Multidivisional companies mostly follow a QI philosophy. Successful quality programs require a long-term approach. Options include a corporate QI board led by a senior executive or a small corporate quality department. It's beneficial to have quality positions in subsidiaries and use quality councils for consistency.