The article discusses how the Toyama City Council successfully introduced a new Light Rail Transit system by managing the policy-making process effectively. They divided the process into four phases, focusing on stakeholder behaviors, main agenda, framework, and meetings. The key factors for success were technology/topography, financial resources, and well-organized policy process management. The process manager utilized these factors to guide stakeholders to a consensus. Lessons learned include the importance of vision-setting, strong leadership, effective meeting management, expert involvement, and framing arrangements during negotiations.