Boosting Quality, Cutting Costs: The Key to Business Success
The article discusses how implementing quality management practices can improve business performance by assessing and enhancing quality across all aspects of an organization. It focuses on reducing costs while improving quality, designing products for better sales, maintaining superior performance through quality control, and integrating quality into strategic planning. The research emphasizes creating a quality culture within the organization, understanding customer needs, and using statistical tools to analyze data and ensure quality. It also covers quality management in manufacturing, service operations, and supply chain management, as well as quality assurance and audits. The article provides various tools and approaches for designing and maintaining quality in business operations.