Unlocking the Secrets of Marketing: Transforming Businesses and Customer Relationships
The article "Essentials of Marketing" covers various aspects of marketing, including understanding customer behavior, market segmentation, pricing, and marketing communications. It also discusses tools like marketing information systems and research, as well as sales forecasting and planning. The researchers delve into wider issues such as customer care, relationship marketing, and international marketing. The article includes case studies to illustrate concepts and provides appendices with additional tools and definitions for strategic marketing planning.