Business, Management and Accounting
8 years ago

Revolutionize Customer Service Training with Engaging Games and Role Plays!

Customer Service Games for Training
Graham Roberts-Phelps

Paper Summary

The article discusses various games and activities designed to train customer service skills. It covers topics like communication dynamics, handling complaints, customer feedback, and improving customer service. Role plays are also included to practice connecting with customers. The goal is to enhance customer service skills through interactive and engaging training methods.

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