Computer Science
8 years ago

Revolutionizing Customer Service: How to Exceed Expectations Every Time

1 view
Service Management in Computing and Telecommunications
Richard Hallows

Paper Summary

The article discusses how to provide quality services in computing and telecommunications. It covers understanding customer needs, measuring satisfaction, forming service partnerships, and managing conflicts. It also talks about setting service level agreements, customer assistance, service reporting, and implementing quality services. The main goal is to improve service provision by focusing on customer requirements and satisfaction.

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