The article discusses a method to figure out what information decision makers need from computer systems to make better decisions. The researchers found that decision makers often don't fully understand their own decision-making process, which leads to problems with computer systems not meeting their needs. By interviewing decision makers and studying organizations, the researchers developed a four-step method to identify these needs and design better decision support systems. This method helps bridge the gap between what decision makers think they need and what the computer systems provide, ultimately improving decision-making processes in organizations.