The article discusses how governments provide services to their citizens through public management. It explains the relationship between public principals (government officials) and their agents (employees). The focus is on how resources like money and laws are used to achieve policy goals. The key points covered include the importance of legality and the rule of law in public administration, different perspectives on public policy criteria, and the role of incentives in government. The article is essential for those interested in understanding how public administration and public management work.