Business, Management and Accounting
8 years ago

Revolutionize Customer Service: Lessons from Nordstrom for Companies Everywhere

Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company
Robert D. Spector

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The article discusses how companies can improve customer service by following the Nordstrom Way. This involves providing choices, creating a welcoming environment, hiring friendly staff, focusing on building relationships, empowering employees, being innovative, fostering competition, and dedicating fully to customer service. These strategies have been successful for Nordstrom, the top customer service company, and can be emulated by other businesses to enhance their customer service practices.