Economics, Econometrics and Finance
8 years ago

Revolutionizing Service Sector: Total Quality Management for Research Organizations

1 view
TOTAL QUALITY MANAGEMENT (TQM) AS A TOOL FOR MANAGING RESEARCH ORGANIZATIONS
K Asp

Paper Summary

Quality management, like ISO 9000, is important for research organizations to improve their work continuously and meet customer needs. It involves setting up systems to ensure the right quality of deliveries.

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