Fashion shoppers' attitudes impact online purchase decisions more than perceived risks.
The study looked at how people's feelings about risk affect their decision to buy fashion items online. They studied Korean and U.S. college students and found that for Koreans, worries about product delivery and transactions influenced their decision to buy through their attitude. For Americans, concerns about product delivery affected their decision directly and through their attitude, while transaction worries only affected their decision through their attitude. Service concerns did not have a big impact on Americans' decision to buy.