Organizational culture key to crisis preparedness in hotel industry.
Crises are a normal part of business, and the hotel industry is especially at risk. Crisis management is important for preventing, preparing for, and responding to crises. Organizational culture is key for being ready for crises, not just the size or structure of a company. Stakeholders play a crucial role in preventing, managing, and recovering from crises. The study looked at how well 33 top UK hotels were prepared for crises based on their organizational culture.