The article discusses how organizations can use technology to manage their employees' knowledge effectively. It suggests that successful knowledge management involves capturing employees' expertise and integrating it within the organization. The key factors for successful knowledge management are the quality of the system, the quality of knowledge, and the organizational environment. By aligning technology and knowledge with user needs and organizational culture, firms can increase their social capital. Knowledge is crucial for gaining a competitive edge, as it is unique, valuable, and difficult to imitate. However, capturing and transferring this knowledge can be challenging due to its tacit nature and dependence on social experiences within the organization.