Business, Management and Accounting
8 years ago

New IT service model boosts efficiency for small businesses worldwide!

1 view
Communications in computer and information science
Towards a Maturity Model for IT Service Management Applied to Small and Medium Enterprises
Renato Ferraz Machado, Sheila Reinehr, Andreia Malucelli

Paper Summary

A new maturity model called MM-GSTI has been proposed to help small and medium-sized companies improve their IT service management. This model combines ISO / IEC 20000, CMMI-SVC, MPS.BR, and ITIL practices to guide service providers in implementing better IT services.

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