The British Rail is planning to restructure its services in the 1990s by dividing its business into 28 profit centers to improve service quality and meet customer needs. They aim to invest over 1 billion pounds annually to upgrade railways for the future. The Passenger's Charter outlines how they plan to better meet passenger expectations. British Rail is open to privatization and has already privatized some businesses, but they believe it should not be sold off as a whole. Their key criteria for privatization include value for money, customer service, competitiveness, safety, and investment.